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Website Privacy Policy

We do not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organization, public, private, or nonprofit.

Our privacy policy was developed as an extension of our commitment to combine the excellent service with the highest level of integrity in dealing with our website users. The policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide and to assist you in making informed decisions when using our site. This statement will be continuously assessed against new technologies, ethical practices, and the needs of our users.

  1. What Information Do We Collect?

    When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

  2. Personal Information You Choose to Provide

    We may request that you voluntarily supply us with personal information, including your e-mail address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys.

    If you choose to correspond with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

  3. Website Use Information

    Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

  4. How Do We Use The Information You Provide To Us?

    Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.

  5. What Are Cookies?

    Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

  6. How Do We Use Information Collected From Cookies?

    We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users.

    Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual e-mail address or any personally identifying information about you.

  7. Notice Of New Services And Changes

    Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an e-mail request.

  8. How Do We Secure Information Transmissions?

    When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.

    Other e-mail that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured e-mail.

  9. How Do We Protect Your Information?

    Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

    Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information.

    Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

  10. How Can You Access And Correct Your Information?

    You may request access to all your personally identifiable information that we collect online and maintain in our database by e-mailing us using the contact form provided to you within the site structure of our website.

  11. Do We Disclose Information To Outside Parties?

    We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information WILL NOT include personally identifying data, except as otherwise provided in this privacy policy.

  12. What About Legally Compelled Disclosure Of Information?

    We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

  13. Permission To Use Of Materials

    The right to download and store or output the materials in our website is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.

Notice of Privacy Practices; Effective June 2008


Thank you for choosing services from Bridges For Brain Injury, Inc., a New York State TBI/NHTD Medicaid Waiver Provider. In order for you to obtain services through Bridges For Brain Injury, Inc., we collect, create and maintain personal health information about you. Bridges For Brain Injury, Inc. is required by law to maintain the privacy of this information. This Notice of Privacy Practices describes how Bridges For Brain Injury, Inc. protects your personal health information, how we may use and disclose your health information, and explains certain rights you have regarding this information. Bridges For Brain Injury, Inc. is providing you with this Notice in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and will comply with the terms as stated.

Bridges For Brain Injury, Inc. is required by law to maintain the privacy of your medical information and to give you this notice of legal duties and privacy practices with respect to medical information about you. This notice may be revised at any time. Any revisions will be effective for past, present or future medical information we have about you. Bridges For Brain Injury, Inc. is required to follow the terms of the most current notice and will post it in all sites where physical services are delivered. You will be able to request a copy at these sites. In addition, each time you begin services or are admitted to a Bridges For Brain Injury, Inc. program, you will receive a copy of this notice.
How Bridges For Brain Injury, Inc. Uses and Discloses Your Health Information
Bridges For Brain Injury, Inc. protects your health information from inappropriate use and disclosure. Your health information is obtained in the course of providing services to you and is related to your medical records, service visits and claims payment information. Bridges For Brain Injury, Inc. will not disclose any personal health information without your written authorization, unless such disclosure is permitted or required by law.
The law permits Bridges For Brain Injury, Inc. to disclose your health information without a signed authorization from you when we are using it to provide you with your health benefits. Our staff and those organizations contracted by us to provide service or business support are required to comply with our requirements to protect the confidentiality of your information. Here are some examples of when we may disclose information:
Treatment and Care Management
Health information about you may be used or disclosed to assist treatment by health care providers. This would include treatment provided to you by our providers, and coordinating your care with other providers such as physicians, hospitals, or nursing homes. For example, your service coordinator will discuss your health conditions with your doctor to plan the services you may receive from community providers and services you might receive at home. Your service coordinator may also discuss with other health care providers the types of services that would help you such as a nutritional evaluation.
Health information about you may be disclosed for our own payment purposes and to assist in the payment activities of other health plans and health care providers. Our payment activities include obtaining premiums, determining your eligibility for benefits, reimbursing health care providers that treat you and obtaining payment from other insurers that may be responsible for providing coverage to you. For example, if a health care provider submits a bill to us for services you received, your health information may be used to determine whether these services are covered under your benefit plan and the appropriate amount of payment for the provider.
Health Care Operations
Health information may be used and disclosed to carry out health care operations, which includes care management, quality improvement activities, utilization review, actuarial analysis, internal audit, business management, program planning, accreditation, credentialing, certification, evaluating our own performance and resolving any complaints or grievances you may have. For example, we may collect and review records maintained by providers that have treated you to see whether they have provided you with preventive treatment and other important health services that are recommended by medical authorities. Your health information may also be used to assist other health plans and health care providers in performing certain health care operations, such as quality assurance, reviewing the competence and qualifications of health care providers and conducting fraud detection or compliance.
Business Associates
Bridges For Brain Injury, Inc. may use or disclose certain health information to its business associates who perform activities on our behalf. Business associates can include lawyers, pharmacy, accountants and other delegated entities. Their activities require the use or disclosure of personal health information in order to do their assignment for Bridges For Brain Injury, Inc.
Government, Regulatory, and Law Enforcement Authorities
Bridges For Brain Injury, Inc. may also disclose certain personal health information to a variety of government, regulatory, or law enforcement authorities. For example, information may be disclosed to a health oversight agency such as the New York State Department of Health for the purposes of contract administration, inspections and audits. Information may be disclosed to a law enforcement agency to respond to a subpoena, to help identify or locate a suspect or missing person, or to provide information about a victim of a crime. Information may also be shared for certain types of public health efforts involving communicable diseases or the safety or quality of FDA-regulated products with agencies such as the New York State Department of Health, and the Food and Drug Administration. In addition, information may be disclosed to the appropriate governmental authorities to avoid a serious threat to your health and safety, or when there is reason to suspect neglect, abuse or domestic violence. Information will also be shared about a deceased person when necessary with coroners, medical examiners, funeral directors or with organizations involved with organ, eye or tissue donations.
To individuals involved in your care. Your health information may be disclosed to a family member, other relative or close personal friend assisting you in receiving or obtaining payment for health care services. We will disclose your health information to these individuals only if you tell us to do this or if we can reasonably infer that you do not object. We may also disclose your health information to disaster relief organizations such as the Red Cross to assist your family members or friends in locating you or learning about your general condition in the event of a disaster.
Appointments, Information or Services. We may contact you to provide appointment reminders or information about treatment alternatives or other health-related services that may be of interest to you. We may also use or disclose your health information for judicial or administrative proceedings, for specialized government functions, for workers' compensation or similar purposes.
Special Treatment of Certain Alcohol and Drug Abuse Records. Health information we may receive about you from federally assisted alcohol or drug treatment programs is subject to special protection under federal law. We will not disclose this information without your express written authorization except: (a) to medical personnel who need this information for the purpose of providing you with emergency treatment; (b) to the Food and Drug Administration for the purpose of identifying potentially dangerous products; (c) to authorized persons conducting on-site audits of our records, subject to the requirement that these persons not remove the information from our facilities and agree in writing to safeguard the information; and (d) in response to an appropriate court order.
Obtaining Your Authorization for Other Uses and Disclosures
Bridges For Brain Injury, Inc. will not use or disclose your health information for any purpose not specified in this Notice of Privacy Practices unless we obtain your express written authorization to do so. If you give us your authorization, you may revoke it at any time in writing, in which case we will no longer use or disclose your health information for the purpose you authorized, except to the extent we have relied on your authorization in providing benefits. We may not refuse to enroll or continue to provide benefits to you if you decide not to sign an authorization form.
Your Rights Regarding Your Health Information
Right to Inspect and Copy. You have the right to inspect or request a copy of health information about you that we maintain and that we may use in making decisions about your benefits. Your request should describe the information you want to review. In limited circumstances, you may not be able to review or copy certain information. These include information collected in anticipation of a claim or legal proceeding. We may charge you a reasonable fee for copying.
Right to Request Amendments. You have the right to request changes to any health information we maintain about you if you state a reason why this information is incorrect or incomplete. We may not agree to make the changes you request. If we do not believe the changes you requested are appropriate, we will notify you in writing how you can have your objection to our decision included in our records.
Right to an Accounting of Disclosures. You have the right to receive a list of disclosures of your health information that have been made by Bridges For Brain Injury, Inc. The list will not include disclosures made for certain types of purposes, such as disclosures for treatment, payment or health care operations or disclosures you authorized in writing. Your request should specify the time period for which you want this list, which can be no longer than six years and may not include dates prior to June 2, 2008. The first time you ask for a list of disclosures in any 12-month period, we will provide it for free. If you request additional lists during a 12-month period, we may charge you a fee to cover our costs in providing the additional lists.
Right to Request Restrictions. You have the right to request restrictions on the ways in which we use and disclose your health information for treatment, payment and health care operations, or disclose this information to disaster relief organizations or individuals who are involved in your care. We may not agree to the restrictions you request.
Right to Request Confidential Communications. You have the right to ask us to send health information to you in a different way or at a different location if you believe that you may be endangered by our ordinary form of communication. You must state in your request that you believe you will be endangered by our ordinary form of communication but you do not have to explain why you believe this is the case. You may ask us to send health information to you in a different way or at a different location. Your request should also specify where and/or how we should contact you. We will accommodate all reasonable requests.
Right to Paper Copy of Notice. You have the right to receive a paper copy of this Notice of Privacy Practices at any time. You may receive a paper copy even if you have previously requested to receive this Notice electronically. You may also print out a copy of this Notice by going to the Bridges For Brain Injury, Inc. website at
To make a request as described in the section "Your Rights Regarding Your Health Information", please submit it in writing to: Bridges For Brain Injury, Inc., Privacy Officer
5760 Duke of Gloucester Way, Farmington, NY 14425
Phone: (585) 396-0070
If you believe your privacy rights have been violated, you may file a complaint with Bridges For Brain Injury, Inc. or the Secretary of the U.S. Department of Health and Human Services. You will not be penalized or retaliated against by Bridges For Brain Injury, Inc. for filing a complaint. Please submit your complaint in writing to the above address.
Additional Information
If you have a question about the Bridges For Brain Injury, Inc. Notice of Privacy Practices, you may write to the above address or call (585) 396-0070 and ask to speak to the Privacy Officer.
Changes to this Notice
Bridges For Brain Injury, Inc. may change the terms of this Notice of Privacy Practices at any time. If we change the terms of this Notice, the new terms will apply to all of your health information, whether created or received by Bridges For Brain Injury, Inc. before or after the date on which the Notice is changed. We will notify you of changes to this Notice by mailing you a copy of the new Notice within 60 days of the date on which it becomes effective

We Are Proud To Partner With The Following Organizations

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